Bug in the Bot: Businesses’ Liability for False or Misleading Representations by Their Chatbots – A Québec Perspective (Part I)
Do you use chatbots to provide services to your customers or employees? Or are you thinking about implementing one? If so, you have come to the right place. In this multi-part series, we explore the key legal considerations of setting up and maintaining a chatbot. Up first: our commentary of a recent decision in British Columbia and what it means for businesses in Québec.