Work Life Balance: Do Employers Have a Duty to Accommodate?

For several years now, employers in Quebec have had access to an increasingly qualified labour force, made up primarily of individuals between the ages of 25 and 50, who are demanding or seeking better work-family balance.

Labour law and employers must both adapt to this new reality which, as the statistics show, is taking on increasing proportions: the birth rate is on the rise in Quebec1, and the percentage of women in the workforce aged 25 to 54 with at least one child under the age of 16 is also growing2. In addition, for an overwhelming majority of couples with children, both parents are active in the labour force3, notwithstanding that a significant proportion of Quebec families with children are single-parent households4.

In Quebec, the legislature has imposed obligations on employers so that employees can, without pay, be absent for a certain number of days or take periods of leave each year for family reasons5. And in January 2006, the Quebec government created the Quebec Parental Insurance Plan.

However, the following question arises: must an employer, in virtue of Quebec and Canadian human rights legislation, offer accommodation measures that exceed those under the Labour Standards Act to employees whose family-related obligations interfere with the normal performance of their work?

The rest of Canada

Before looking at the legal situation in Quebec, it is worth considering the legal regimes in the rest of Canada. In this regard, the Human Rights Code of Ontario6, as well as similar legislation in Alberta7 and British Columbia8, lists “family status” as a prohibited ground of discrimination.

An analysis of the case law in other Canadian provinces shows that courts there impose conditions on an employee’s right to be accommodated. For example, the British Columbia Court of Appeal found that a change in an employee’s working hours would constitute discrimination based on family status provided that the complainant was able to show that this change in her employment conditions caused “a serious interference with a substantial parental or other family duty or obligation of the employee”9.

In Quebec

a. Employers operating in an area of federal jurisdiction

The Canadian Human Rights Act is a federal statute applicable in all provinces and territories, that prohibits discrimination based on family status10. However, in Quebec and elsewhere, only employers whose activities are governed by federal law are subject to that Act, such as banks, inter-provincial transportation companies (including railways), and broadcasters11. Such employers are consequently bound to accommodate an employee whose family status conflicts with his or her professional obligations, as family status is a statutorily prohibited ground of discrimination.

The obligation of a federally regulated employer to accommodate an employee because of his or her family status is not absolute or limitless, however. In a recent decision12, the Federal Court of Appeal set out the criteria that must be met in order for an employee to be entitled to accommodation pursuant to the Canadian Human Rights Act. The employee is required to show:

  • that a child is under his or her care and supervision;
  • that the childcare obligation engages the individual’s legal responsibility for that child, as opposed to a personal choice;
  • that he or she has made reasonable efforts to meet those childcare obligations through reasonable alternative solutions, and that no such alternative solution is reasonably accessible;
  • that the impugned workplace rule interferes in a manner that is more than trivial or insubstantial with the fulfillment of the childcare obligation.

In these circumstances, it must be borne in mind that even if an employee succeeds in showing that he or she has been discriminated against at work due to his or her family status, the employer can argue that the decision or measure taken in respect of the employee is reasonably justified on practical grounds and that an accommodation could not be made without causing the employer undue hardship13. The Supreme Court subsequently stated in this regard that “the point of undue hardship is reached when reasonable means of accommodation are exhausted and only unreasonable or impracticable options for accommodation remain”14.

b. Employers operating in an area of provincial jurisdiction

What are the obligations of Quebec employers operating in an area of provincial jurisdiction? While the Quebec Charter of Human Rights and Freedoms does not prohibit discrimination based on family status, it does prohibit discrimination based on civil status.

Over the last few years, Quebec courts have had to consider whether the concept of civil status affords protection to employees in connection with their family status and consequently imposes a duty to accommodate on employers.

An analysis of Quebec case law shows that it does not. Thus, for an employer operating in an area of provincial jurisdiction, it is not discriminatory to refuse to accede to a request from an employee for an accommodation allowing him or her to better balance her employment and family responsibilities, as family status is not a prohibited ground of discrimination inherent in the concept of civil status.

For example, the refusal to grant an employee staggered working hours or any other change in working hours has been deemed not to be discriminatory15. Furthermore, in 2013 the Court of Appeal concluded16 that an accommodation requested by an employee was related to her family status and consequently there had been no discrimination on a ground prohibited by the Quebec Charter of Human Rights and Freedoms.


In Quebec, only employers operating in areas of federal jurisdiction are legally required by the Canadian Human Rights Act to accommodate their employees in order to allow them to achieve better work-family balance. An employer’s failure to do so may be considered discriminatory vis-à-vis the employee concerned, unless the employer can show that the requested accommodation would cause it undue hardship.

As for employers whose activities are governed by provincial law, at present the prohibited ground of discrimination of civil status does not equate to the prohibited ground of family status found in the human rights legislation of the other Canadian provinces.

However, given that a broad and liberal interpretation of the Quebec Charter is constantly recommended by the courts, we are of the view that the case law in this regard should be monitored closely.


While in Quebec there is no legal obligation to accommodate employees for work-family balance reasons, measures implemented by employers which promote that balance constitute an attractive asset that can facilitate the recruiting of qualified employees.

Moreover, since 2010 Quebec employers have had the option of complying with Standard BNQ 9700-820, whose purpose is establish guidelines “to help organizations promote work-family balance”17. Developed on the initiative of the Ministère de la Famille et des Aînés du Québec, the Standard sets out certain criteria to meet in order to obtain certification from the Bureau de normalisation du Québec (BNQ). This certification allows employers “to attract and retain skilled labour” and to “take advantage of the BNQ certification mark in promotional activities”18.

Apart from obtaining this certification, employers have several means at their disposal to facilitate achieving a balance between their employees’ professional and family responsibilities. By way of example, the following accommodation measures could be implemented for the benefit of employees:

  • Flexible working hours so that employees can choose their own work schedule;
  • The possibility of occasionally switching working hours with a colleague;
  • Paid sick leave;
  • Paid leave for family reasons, for example from a bank of sick-leave days;
  • An optional shorter work week;
  • Working from home;
  • A progressive return to work after maternity or paternity leave;
  • The possibility of taking unpaid leave;
  • The availability of deferred-salary leave, whereby the employee’s salary is allocated over a period of several years so salary can be paid while the employee is on leave;
  • Access to a day-care facility in the workplace.

Given the baby-boom that has been taking place since the early 2000’s, there is no escaping the fact that employees will increasingly be seeking a work environment better tailored to their family life.

1 It has gone from 1.45 children per woman in 2000 to 1.62 children per woman in 2014: MINISTÈRE DE LA FAMILLE ET DES AÎNÉS,
2 It went from 75% in 2000 to 82.1% in 2009: MINISTÈRE DE LA FAMILLE ET DES AÎNÉS

5 Labour Standards Act, R.S.Q. c. N-1.1

6 R.S.O. 1990, c. H.19, s. 5(1)
7 Alberta Human Rights Act, R.S.A. 2000, c. A-25.5, s. 7
8 Human Rights Code, RSBC 1996, c. 210, s. 13(1)
9 Health Sciences Association of B.C. v. Campbell River and North Island Transition Society, 2004 BCCA 260
10 R.S.C. (1985), c. H-6., ss. 3, 7 and 10
11 For an example of how the federal statute is applied in Quebec, see xxx in which the employer was a federally regulated enterprise operating in Saint-Nicolas in the Quebec City region. See also the more recent case of Syndicat des employés de Vidéotron, SEVL-SCFP 1417, région Est du Québec et Syndicat des employés de Vidéotron, SEVL-SCFP 1417, région Saguenay—Lac-Saint-Jean et Vidéotron, s.e.n.c. (union grievance), 2016 QCTA 230 
12 Canada (Attorney General) v. Johnstone, 2014 FCA 110
13 British Columbia (Public Service Employee Relations Commission) v. BCGSEU, [1999] 3 SCR 3
14 Council of Canadians with Disabilities v. VIA Rail Canada Inc., 2007 SCC 15
15 Bouchard  et 9180-6166 Québec Inc. (Honda de la capitale), 2015 QCCRT 0031 and Université de Montréal et Syndicat des employés d’entretien de l’Université de Montréal, section locale 1186, SCFP-FTQ (Fernand Landry), 2014 QCTA 685
16 Beauchesne v. Syndicat des cols bleus regroupés de Montréal (SCFP-301), 2013 QCCA 2069
17 BUREAU DE NORMALISATION DU QUÉBEC, Human Resources humaines – Work-Family Balance,
18 Ibid.

Up arrow Top of the page